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Where the line sits, said before anybody starts · (754) 351-4153

An older woman and a child cooking together in a sunlit kitchen

The boundary, drawn before the first visit

Home Care in Tamarac, With the Boundary Drawn First

Washing, meals, company, housekeeping and safe movement are all inside what an aide can do. Catheters, injections, wound dressings and anything clinical are not, and we say so on the first call rather than halfway through a month.

Ask what is covered — (754) 351-4153

Three things worth knowing before you ring

None of it is complicated. It is simply rarely said out loud until somebody has already signed something.

We are AHCA licensed

Licensed by Florida's Agency for Health Care Administration to provide non-medical home care. That licence is also what fixes where the boundary falls.

Non-medical means non-medical

An aide prompts a tablet; a nurse measures one out. The difference sounds small on the page and is absolute in practice.

We will tell you who does the rest

When a job sits on the other side of the line, you get the name of the kind of service that handles it, not a shrug.

Why households end up calling back

Four habits, each of them about keeping the edges of the job visible.

01

The line is drawn on the first call

Before anybody discusses rates or days, you hear which of the jobs on your list an aide can take and which cannot be done by one. It takes four minutes and it saves a month.

02

Medication is prompted, never given

The box is fetched, the time is said out loud and what was taken is written down. Measuring a dose, splitting a tablet or handling an injection is outside the role, and no aide here will be talked into it.

03

The supervisor has a name

Every household is told which supervisor holds their plan and how to reach that person. Questions about the boundary go to somebody who can answer them, not to whoever happens to pick up.

04

What we cannot do, we say who can

Skilled nursing, therapy, hospice and medical transport all sit outside this. We would rather point you at the right service on day one than discover the gap in week three.

How a first arrangement gets made

Five steps, and the first two are about sorting the list rather than selling anything.

01

Read us the list

Everything somebody currently needs doing, in no particular order. Ten minutes on the telephone.

02

We sort it into two columns

What an aide can take and what needs a nurse, a therapist or a family member. You get both columns, not just ours.

03

A visit to see the rooms

The bathroom, the stairs and the kitchen decide more than any form does. A supervisor comes and looks.

04

A written plan for our column

Hours, days and tasks in plain words, sent before anybody works to it, so you can correct it.

05

A check at three weeks

By then the list has usually changed. The plan is redrawn rather than left to drift.

Read us your list and we will sort it

Four minutes on the telephone usually settles what an aide can take and what somebody else needs to.

Sort the list — (754) 351-4153

Where aides reach from here

Tamarac first, then the towns either side of it along Commercial and McNab.

Travel time is what sets the edge of the area, not a county line. If the street is twenty minutes from an aide who is unbooked at the hour you need, it works; if it is forty, we will say so rather than let the visit run late every week.

See the towns

Rooftops of a residential neighbourhood under a clear sky

Six questions about the edges of the job

Every one of these gets raised long before the subject of money does.

How does non-medical home care differ from home health?

Home care is non-medical: washing, dressing, meals, housekeeping, company and help moving about safely. Home health is clinical work done by licensed nurses and therapists — wound care, injections, catheters, physical therapy. The two often run in the same house in the same week, and they are bought separately. We provide the first.

Is personal care different from companion care?

Yes, and the difference is touch. Personal care is hands-on: helping somebody wash, dress, get to the lavatory and move between bed and chair. Companion care is presence and household help — conversation, a meal eaten together, an errand, a game of cards. Many households book a mix inside the same visit.

Can an aide drive someone to an appointment?

An aide can accompany somebody to an appointment and can drive the household's own vehicle where that has been agreed in writing beforehand. Using an aide's own car is a separate arrangement and not every aide offers it. Say what you need at the start and we will tell you plainly whether it can be covered.

What is the difference between live-in and twenty-four hour care?

Live-in means one aide stays in the house and has a proper sleeping break. Round-the-clock means aides work in shifts so somebody is awake the whole time. They cost different amounts and suit different situations; which one fits depends on whether the nights are genuinely active.

Can you start the day somebody comes home from hospital?

Often, if we know a few days ahead. A discharge usually arrives with a list from the hospital, and part of that list will be clinical and part of it will not. Ring with the list and we will tell you which half we can take and what the other half needs.

Is there a minimum booking?

There is, and you will hear it in the first minute of the call. Very short visits do not shrink the driving between them, which is why agencies set one. What the minimum is, and what it buys, is said before anybody asks you for a decision.

A small office that answers its own telephone

The person who picks up is the person who would write your plan. That is why the boundary conversation can happen on the first call instead of being passed along.

More about how we work

A supervisor talking with an older woman in her sitting room

Start with the list, not the brochure

Tell us what needs doing and we will tell you which of it an aide can take.

(754) 351-4153 — read us the list